Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201302781 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2014 |
| 201302839 | Scottish Government D-G Planning and Environmental Appeals | policy/administration | Upheld, no recommendations | April 2014 |
| 201303020 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | April 2014 |
| 201303065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | April 2014 |
| 201303221 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | April 2014 |
| 201303293 | Clackmannanshire Council | neighbour disputes and antisocial behaviour | Resolved, no recommendations | April 2014 |
| 201303383 | West Dunbartonshire Council | policy/administration | Not upheld, recommendations | April 2014 |
| 201303449 | Scottish Children's Reporter Administration | complaints handling | Upheld, recommendations | April 2014 |
| 201303566 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |