Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302324 | Dumfries and Galloway Council | policy/administration | April 2014 | |
| 201302406 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201302423 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | April 2014 |
| 201302466 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | April 2014 |
| 201302473 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
| 201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
| 201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
| 201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |