Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204890 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201204941 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201205072 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2014 |
| 201205207 | A Council | secondary school | Some upheld, recommendations | April 2014 |
| 201205211 | Business Stream | incorrect billing | Upheld, recommendations | April 2014 |
| 201205291 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201205333 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201205404 | Business Stream | incorrect billing | Some upheld, recommendations | April 2014 |
| 201300347 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201300472 | An Orthodontist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |