Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003393 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | April 2014 |
| 201200516 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201200725 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Upheld, recommendations | April 2014 |
| 201201431 | Fife Council | noise pollution | Not upheld, no recommendations | April 2014 |
| 201201859 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201202410 | Glasgow City Council | noise pollution | Not upheld, no recommendations | April 2014 |
| 201202461 | Scottish Water | complaints handling | Upheld, recommendations | April 2014 |
| 201202607 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201203470 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | April 2014 |
| 201203592 | River Clyde Homes | estate management, open space & environment work | Some upheld, no recommendations | April 2014 |