Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302734 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302813 | West Lothian Council | improvements and renovation | Some upheld, recommendations | May 2014 |
| 201302949 | Aberdeenshire Council | adoption procedures | No decision reached | May 2014 |
| 201303203 | Scottish Prison Service | complaints handling | Upheld, recommendations | May 2014 |
| 201303377 | Scottish Prison Service | legal correspondence | Some upheld, recommendations | May 2014 |
| 201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201303682 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201303813 | Scottish Prison Service | personal property | Resolved, no recommendations | May 2014 |
| 201304213 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201304327 | University of Edinburgh | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |