Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302077 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2014
201302255 Business Stream incorrect billing Not upheld, no recommendations May 2014
201302308 Scottish Prison Service special security measures Not upheld, no recommendations May 2014
201302395 Perth and Kinross Council handling of application (complaints by applicants) Not upheld, no recommendations May 2014
201302409 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations May 2014
201302411 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2014
201302519 Business Stream incorrect billing Upheld, action taken by body to remedy, no recommendations May 2014
201302559 The City of Edinburgh Council complaints handling Upheld, recommendations May 2014
201302566 Lanarkshire NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations May 2014
201302669 Borders NHS Board clinical treatment / diagnosis Not upheld, recommendations May 2014