Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204866 | Perth and Kinross Council | right to buy | Upheld, recommendations | May 2014 |
| 201204870 | Lothian NHS Board | record keeping | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201205173 | Scottish Borders Council | building standards | Not upheld, no recommendations | May 2014 |
| 201300118 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300126 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300295 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201300369 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |