Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305540 Scottish Prison Service policy/administration Not upheld, no recommendations June 2014
201305714 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations June 2014
201305772 Angus Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations June 2014
201104526 Glasgow City Council conservation areas, listed buildings, tree preservation orders Some upheld, recommendations May 2014
201204367 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations May 2014
201204419 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations May 2014
201204560 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2014
201204664 Forth Valley NHS Board complaints handling Upheld, recommendations May 2014
201204797 Forth Valley College of Further and Higher Education communication, staff attitude, dignity, confidentiality Some upheld, recommendations May 2014
201204806 Aberdeen City Council repairs and maintenance Not upheld, recommendations May 2014