Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303179 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2014
201303259 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2014
201303409 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments/admissions (delay, cancellation, waiting lists) Upheld, no recommendations June 2014
201303515 Scottish Prison Service downgrading Not upheld, no recommendations June 2014
201303925 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2014
201304004 The City of Edinburgh Council policy/administration Some upheld, recommendations June 2014
201304136 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations June 2014
201304223 Angus Council applications, allocations, transfers & exchanges Some upheld, recommendations June 2014
201304283 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations June 2014
201304515 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2014