Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205330 Care Inspectorate complaints handling Upheld, recommendations June 2014
201300156 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations June 2014
201300371 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2014
201300398 Perth and Kinross Council planning, pre-application advice, tree preservation orders Not upheld, recommendations June 2014
201300596 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations June 2014
201300837 Business Stream incorrect billing Not upheld, no recommendations June 2014
201300924 East Renfrewshire Council traffic regulation and management Not upheld, no recommendations June 2014
201300937 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2014
201300967 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2014
201301000 Perth and Kinross Council handling of application (complaints by opponents) Some upheld, no recommendations June 2014