Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304079 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2014
201304126 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2014
201304151 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2014
201304152 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2014
201304153 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2014
201304163 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2014
201304268 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2014
201304370 The City of Edinburgh Council communication staff attitude and confidentiality Some upheld, recommendations July 2014
201304438 Business Stream policy/administration Not upheld, no recommendations July 2014
201304471 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2014