Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303338 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |
| 201303428 | Business Stream | meter reading | Upheld, recommendations | July 2014 |
| 201303600 | Scottish Prison Service | personal property | Upheld, recommendations | July 2014 |
| 201303633 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303635 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303729 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303763 | Fife NHS Board | other | Not upheld, recommendations | July 2014 |
| 201303926 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2014 |
| 201303995 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201304076 | Aberdeen City Council | policy/administration | Upheld, recommendations | July 2014 |