Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202580 North Lanarkshire Council handling of application (complaints by opponents) Not upheld, recommendations July 2014
201204299 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2014
201204846 Care Inspectorate policy/administration Not upheld, no recommendations July 2014
201300363 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2014
201300540 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations July 2014
201300630 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2014
201300636 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Upheld, recommendations July 2014
201300641 University of Glasgow academic appeal/exam results/degree classification Not upheld, no recommendations July 2014
201300652 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2014
201300714 University of the West of Scotland teaching and supervision Some upheld, no recommendations July 2014