Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400745

  • Case ref:
    201400745
  • Date:
    August 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    home detention curfew

Summary

Mr C, who is a prisoner, applied for home detention curfew (also known as electronic tagging - it enables certain prisoners to be released, with a tag which checks that they stay at a particular location at certain times of the day or night). When his application was rejected, he complained to us that this decision was based on inaccurate information about his behaviour in prison. On investigation, we found that the records showed that there was evidence of such behaviour. We did not uphold his complaint.

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Updated: March 13, 2018