Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304024 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2014
201304192 The Highland Council complaints handling Upheld, recommendations August 2014
201304264 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304301 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304404 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201304435 The City of Edinburgh Council council tax Upheld, recommendations August 2014
201304475 South Lanarkshire Council repairs and maintenance Some upheld, recommendations August 2014
201304546 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201304641 A Medical Practice in the Forth Valley NHS Board area appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations August 2014
201304959 Glasgow Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, no recommendations August 2014