Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302424 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201302884 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | August 2014 |
| 201302977 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201303081 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201303263 | Comhairle nan Eilean Siar | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | August 2014 |
| 201303355 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Upheld, recommendations | August 2014 |
| 201303807 | A Medical Practice in the Lanarkshire NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201303934 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201303972 | Scottish Prison Service | risk management | Upheld, recommendations | August 2014 |
| 201303975 | A Council | primary school | Not upheld, no recommendations | August 2014 |