Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306093 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201306095 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201306203 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | August 2014 |
| 201306208 | Clyde Valley Housing Association Ltd | communication, staff attitude, dignity and confidentiality | Not upheld, no recommendations | August 2014 |
| 201400113 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | August 2014 |
| 201400126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400336 | Knowes Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2014 |
| 201400340 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201400370 | Dumfries and Galloway NHS Board | complaints handling | Upheld, recommendations | August 2014 |
| 201400434 | Berwickshire Housing Association Ltd | repairs and maintenance | Not upheld, action taken by body to remedy, no recommendations | August 2014 |