Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400516 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400591 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201400745 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2014 |
| 201400809 | Business Stream | incorrect billing | Not upheld, no recommendations | August 2014 |
| 201103721 | Falkirk Council | repairs and maintenance | Some upheld, recommendations | July 2014 |
| 201104206 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | July 2014 |
| 201200509 | Angus Council | policy/administration | Not upheld, no recommendations | July 2014 |
| 201201733 | Perth and Kinross Council | home helps, concessions, grants, charges for services | Upheld, recommendations | July 2014 |
| 201202382 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201202467 | Scottish Water | water quality | Not upheld, recommendations | July 2014 |