Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201400336

  • Case ref:
    201400336
  • Date:
    August 2014
  • Body:
    Knowes Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained to us about poor service and the length of time that it took the association to deal with various complaints about lighting in his close. He also said that the association had not kept him properly informed of progress over a number of months.

After reviewing the association's complaint file and their comments, we did not uphold Mr C's complaint. We found that they repaired the close lighting in a timely manner and handled his complaint appropriately.

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Updated: March 13, 2018