Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301946 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2014
201301964 North Lanarkshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations July 2014
201302180 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2014
201302276 A Medical Practice in the Greater Glasgow and Clyde NHS Board area record keeping Not upheld, no recommendations July 2014
201302338 North Ayrshire Council handling of application (complaints by applicants) Not upheld, recommendations July 2014
201302526 The Moray Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations July 2014
201302675 Scottish Prison Service policy/administration Upheld, recommendations July 2014
201302689 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2014
201302706 Glasgow City Council maintenance and repair of roads Not upheld, no recommendations July 2014
201302765 Business Stream incorrect billing Upheld, no recommendations July 2014