Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304528 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2014 |
| 201304679 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201304802 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | July 2014 |
| 201304876 | Angus Council | complaints handling | Upheld, recommendations | July 2014 |
| 201305064 | Tayside NHS Board | clinical treatment / diagnosis | July 2014 | |
| 201305160 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | July 2014 |
| 201305207 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | July 2014 | |
| 201305312 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2014 |
| 201305371 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201305577 | Ayrshire and Arran NHS Board | policy / administration | Not upheld, no recommendations | July 2014 |