Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305935 | The Robert Gordon University | plagiarism and intellectual property | Not upheld, no recommendations | July 2014 |
| 201305996 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | July 2014 |
| 201306223 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201400316 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | July 2014 |
| 201201242 | Barony Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2014 |
| 201201403 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2014 |
| 201202483 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201203264 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | June 2014 |
| 201204827 | Grampian NHS Board | policy/administration | Some upheld, recommendations | June 2014 |
| 201205301 | The City of Edinburgh Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Some upheld, recommendations | June 2014 |