Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201305834

  • Case ref:
    201305834
  • Date:
    July 2014
  • Body:
    University of Strathclyde
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    communication staff attitude dignity and confidentiality

Summary

Miss C, who was a student, complained that the university provided her with inadequate feedback on a resit assessment, and that their response to her complaint was inadequate.

We considered Miss C's letters, the university's file on her complaint, and relevant documents such as the course handbook. We found that the university had explained to Miss C why she failed the resit assessment and where information could be found in relevant guidelines. We also found that their investigation into her complaint was appropriate in the circumstances, and that it was adequately reflected in their letter to her.

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Updated: March 13, 2018