Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301042 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201301394 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201301507 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201301788 | East Dunbartonshire Council | complaints handling | Some upheld, recommendations | June 2014 |
| 201301868 | Clackmannanshire Council | homeless person issues | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302051 | Commissioner for Ethical Standards in Public Life in Scotland | complaints handling | Some upheld, recommendations | June 2014 |
| 201302099 | South Lanarkshire Council | policy/administration | Upheld, recommendations | June 2014 |
| 201302154 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201302236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201302337 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |