Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304775 Dumfries and Galloway NHS Board policy / administration Some upheld, recommendations June 2014
201304806 Scottish Prison Service accommodation (including cell amenities and location); complaints handling Some upheld, recommendations June 2014
201304881 Western Isles NHS Board complaints handling Not upheld, no recommendations June 2014
201304980 Scottish Prison Service disciplinary charges - reporting and inquiry Not upheld, no recommendations June 2014
201305083 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations June 2014
201305136 Scottish Water disputed cost to repair sewer / drain June 2014
201305146 Scottish Prison Service policy/administration Not upheld, no recommendations June 2014
201305323 Highland NHS Board loss of deceased person's property Upheld, recommendations June 2014
201305352 Scottish Prison Service removal from association/segregation Not upheld, no recommendations June 2014
201305369 Thenue Housing neighbour disputes and anti-social behaviour Not upheld, action taken by body to remedy, no recommendations June 2014