Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305611 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations July 2014
201305629 The City of Edinburgh Council neighbour disputes and antisocial behaviour Not upheld, no recommendations July 2014
201305638 North Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations July 2014
201305642 The City of Edinburgh Council repairs and maintenance Not upheld, no recommendations July 2014
201305733 West Lothian Council school records/access to personnel education files Some upheld, recommendations July 2014
201305797 A Dental Practice in the Greater Glasgow and Clyde NHS Board area patient lists Upheld, recommendations July 2014
201305834 University of Strathclyde communication staff attitude dignity and confidentiality Not upheld, no recommendations July 2014
201305880 University of St Andrews policy/administration Not upheld, no recommendations July 2014
201305887 West Lothian Council maintenance and repair of roads Not upheld, no recommendations July 2014
201305889 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2014