Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201301779

  • Case ref:
    201301779
  • Date:
    July 2014
  • Body:
    Albyn Housing Society Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Resolved, no recommendations
  • Subject:
    repairs and maintenance

Summary

Miss C's property is served by a communal heating system, which failed to provide heating to her home on several occasions over a number of years. She corresponded with and complained to the housing association about this. At the end of the complaints procedure Miss C complained to us.

While we were considering Miss C’s complaints, she accepted a full and final settlement from the association in relation to this. We decided that because she had accepted the settlement, there was no practical outcome that we could achieve, and that we would not consider this further.

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Updated: March 13, 2018