Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300732 | Scottish Prison Service | placements | Not upheld, recommendations | August 2014 |
| 201300992 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301286 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301378 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201301440 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201301653 | Scottish Prison Service | bullying/victimisation | Upheld, recommendations | August 2014 |
| 201301925 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | August 2014 |
| 201302041 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2014 |
| 201302066 | Care Inspectorate | complaints handling | Some upheld, recommendations | August 2014 |
| 201302200 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |