Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305432 A Dental Practice In the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2014
201305469 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201305493 Business Stream policy/administration Not upheld, no recommendations September 2014
201305529 East Lothian Council applications, allocations, transfers & exchanges Not upheld, no recommendations September 2014
201305717 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations September 2014
201305723 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2014
201305865 Aberdeen City Council council tax Upheld, recommendations September 2014
201305939 University of the Highlands and Islands complaints handling Some upheld, recommendations September 2014
201306031 Lanarkshire NHS Board nurses / nursing care Upheld, recommendations September 2014
201306078 Dumfries and Galloway Council complaints handling (incl social work complaints procedures) Upheld, recommendations September 2014