Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303140 The Highland Council Crisis grant/failure to follow government guidance Upheld, recommendations September 2014
201303640 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2014
201303684 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201303731 Scottish Borders Council primary school Not upheld, no recommendations September 2014
201303788 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201303876 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2014
201304022 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201304030 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2014
201304165 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201304311 Grampian NHS Board Clinical treatment/diagnosis Not upheld, no recommendations September 2014