Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301475 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201301485 South Ayrshire Council planning enforcement/complaints handling Upheld, recommendations September 2014
201301549 Forth Valley NHS Board policy / administration Not upheld, recommendations September 2014
201301672 Business Stream charging method / calculation Upheld, recommendations September 2014
201301814 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201301895 Business Stream debt recovery / payment fees Some upheld, recommendations September 2014
201302447 A Dentist in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2014
201302488 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201302883 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201303126 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations September 2014