Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200613 Scottish Prison Service progression Not upheld, no recommendations September 2014
201202973 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2014
201203396 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2014
201204887 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2014
201300609 Business Stream incorrect billing Upheld, recommendations September 2014
201300612 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2014
201300766 Stirling Council applications, allocations, transfers & exchanges Some upheld, action taken by body to remedy, recommendations September 2014
201301200 Lanarkshire Housing Association Ltd improvements and renovation Upheld, no recommendations September 2014
201301400 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201301460 Greater Glasgow and Clyde NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2014