Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201401752

  • Case ref:
    201401752
  • Date:
    October 2014
  • Body:
    A Medical Practice in the Greater Glasgow and Clyde NHS Board area
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Miss C has suffered from acne for a number of years. She complained to us that the medical practice had failed to offer appropriate support and treatment for her condition. She had asked to be referred to an endocrinologist (a specialist in a branch of medicine dealing with hormones) but the practice had refused and offered to refer her to a psychologist. We reviewed Miss C's medical records and found that over a prolonged period the practice had carried out appropriate assessments and had sought specialist opinions in an effort to manage her condition.

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Updated: March 13, 2018