Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201200613

  • Case ref:
    201200613
  • Date:
    September 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C, who is a prisoner, complained that obstacles were being put in the way of his progression through the prison system towards parole, including that he had been deselected from a rehabilitation programme. However, our investigation revealed that this was not the case and that the Scottish Prison Service (SPS) had been acting appropriately in relation to his progression. Decisions to deselect are for the SPS to take, but we can look at how the decision was made. We saw a lot of evidence of the reasons for the decision, and found that the SPS had taken it properly.

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Updated: March 13, 2018