Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304348 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304522 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2014 |
| 201304590 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304723 | River Clyde Homes | terminations of tenancy | Upheld, recommendations | September 2014 |
| 201304746 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304808 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304811 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304812 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304884 | Scottish Water | sewer flooding - internal | Not upheld, no recommendations | September 2014 |
| 201305396 | Scottish Prison Service | visits | Not upheld, recommendations | September 2014 |