Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400624 South Lanarkshire Council applications, allocations, transfers & exchanges Some upheld, no recommendations September 2014
201400625 Falkirk Community Trust policy/administration Upheld, recommendations September 2014
201400680 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201400681 The City of Edinburgh Council licensing - taxis Not upheld, no recommendations September 2014
201400706 South Lanarkshire Council complaints handling Upheld, recommendations September 2014
201400773 Tollcross Housing Association Ltd repairs and maintenance Not upheld, no recommendations September 2014
201400815 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201400851 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401120 Scottish Ambulance Service complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401160 Scottish Prison Service personal property Not upheld, no recommendations September 2014