Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400530

  • Case ref:
    201400530
  • Date:
    September 2014
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mrs C is the owner-occupier of a flat in a block of flats. She complained that the council did not give her enough information about the costs of a common housing repair that they carried out in the block.

We found that the council are Mrs C's property factors, and we are excluded from looking at factoring arrangements under schedule 4 of the Scottish Public Services Ombudsman Act. We did, however, look at their complaints handling and found that, although improvements could be made in how they responded to her initial queries, they had followed their complaints procedure.

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Updated: March 13, 2018