Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400018

  • Case ref:
    201400018
  • Date:
    September 2014
  • Body:
    Angus Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, recommendations
  • Subject:
    complaints handling (including appeals procedures)

Summary

Ms C became concerned about her child's educational progress after the child moved schools and reported classroom disruption. She complained to the council about this, and said that the school adopted a defensive and unhelpful attitude at a meeting she attended. The council investigated, but did not uphold her complaints.

Ms C then complained to us that the council did not adequately investigate and respond to her. Our investigation found that the council's investigation had not established all the relevant facts, and we upheld her complaint.

Recommendations

We recommended that the council:

  • apologise to Mrs C for not adequately investigating and responding to her complaint; and
  • investigate further her concerns about her child's individual progress and the classroom environment.

Related reading

Updated: March 13, 2018