Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401223 | Scottish Prison Service | policy/administration | September 2014 | |
| 201401299 | Scottish Prison Service | downgrading | Not upheld, no recommendations | September 2014 |
| 201401431 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | September 2014 |
| 201401598 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | September 2014 |
| 201401645 | Scottish Prison Service | visits | Upheld, recommendations | September 2014 |
| 201203533 | Business Stream | meter reading | Upheld, recommendations | August 2014 |
| 201204721 | Rosehill Housing Co-operative Ltd | complaints handling | Not upheld, no recommendations | August 2014 |
| 201205325 | Lothian NHS Board | complaints handling | Some upheld, recommendations | August 2014 |
| 201300492 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201300583 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |