Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400681

  • Case ref:
    201400681
  • Date:
    September 2014
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    licensing - taxis

Summary

Mr C holds a licence issued by the council, and was interviewed after a complaint was made against him as a licence-holder. He complained to the council that he had not been told what his rights were at the interview and asked that they tell him what these were. At the end of their complaints procedure, he remained dissatisfied and complained to us.

We found that the interview was not a hearing to determine Mr C's civil rights and so there was no requirement to advise him of his rights at that point. We did not uphold this complaint. In relation to his other complaint, we found that the council had, in correspondence, advised Mr C of what his rights had been and so we did not uphold that complaint either.

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Updated: March 13, 2018