Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306145 | University of the Highlands and Islands | teaching and supervision | Not upheld, recommendations | September 2014 |
| 201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
| 201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
| 201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |
| 201400107 | Glasgow City Council | parking | Not upheld, no recommendations | September 2014 |
| 201400127 | Scottish Prison Service | food | Not upheld, no recommendations | September 2014 |
| 201400247 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201400314 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | September 2014 |
| 201400455 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201400530 | South Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | September 2014 |