Wednesday 21 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201401734

  • Case ref:
    201401734
  • Date:
    October 2014
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, recommendations
  • Subject:
    estate management, open space & environment work

Summary

Mrs C, a private homeowner, complained to the council about a fence that they put up at her neighbour’s property. She complained that they had not consulted her about this, and her door now faced a six-foot fence. She had suggested other options that would not have impacted upon her, but said the council refused to consider these and had not responded adequately to her complaints. The council apologised for not involving her in discussions before they put the fence up and explained why they thought her suggestions were not practicable. Our investigation upheld Mrs C's complaints. As, however, the council had already apologised for not consulting her about the fence, we did not make a recommendation about this.

Recommendations

We recommended that the council:

  • apologise to Mrs C for the delays in responding to her complaints.

Related reading

Updated: March 13, 2018