Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302687 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201303011 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201303061 | Business Stream | charging method / calculation | Upheld, recommendations | October 2014 |
| 201303170 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201303271 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201303369 | Business Stream | charging method / calculation | Upheld, recommendations | October 2014 |
| 201303646 | Business Stream | leakage | Upheld, recommendations | October 2014 |
| 201304103 | Waverley Housing | repairs and maintenance | Some upheld, recommendations | October 2014 |
| 201304173 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201304482 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | October 2014 |