Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301879 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201301935 | Perth and Kinross Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, recommendations | October 2014 |
| 201301965 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | October 2014 |
| 201301979 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | October 2014 |
| 201302091 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
| 201302093 | Perth and Kinross Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | October 2014 |
| 201302204 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201302289 | The Highland Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2014 |
| 201302345 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
| 201302444 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2014 |