Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400855 Scottish Court Service complaints handling Upheld, recommendations November 2014
201401023 Midlothian Council complaints handling Not upheld, no recommendations November 2014
201401184 Scottish Prison Service complaints handling Upheld, recommendations November 2014
201401348 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201401364 West College Scotland communication/ staff attitude/dignity/confidentiality Some upheld, action taken by body to remedy, recommendations November 2014
201401555 Glasgow City Council parks, outdoor centres and facilities Upheld, recommendations November 2014
201401593 Perth and Kinross Council complaints handling Upheld, recommendations November 2014
201401677 Glasgow City Council public health & civic government acts - nuisances/problems in/around buildings Upheld, recommendations November 2014
201401842 Children's Hearings Scotland complaints handling Not upheld, no recommendations November 2014
201401984 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations November 2014