Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2014 |
| 201303988 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2014 |
| 201303993 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2014 |
| 201304236 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | November 2014 |
| 201304318 | Angus Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Upheld, recommendations | November 2014 |
| 201304320 | Glasgow City Council | traffic regulation and management | Not upheld, no recommendations | November 2014 |
| 201304375 | The Highland Council | policy/administration | Not upheld, no recommendations | November 2014 |
| 201305215 | Stirling Council | handling of application (complaints by opponents) | Not upheld, no recommendations | November 2014 |
| 201305291 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201305358 | Angus Council | handling of application (complaints by opponents) | Upheld, recommendations | November 2014 |