Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305386 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2014
201305494 Fife Council handling of application (complaints by opponents) Not upheld, recommendations November 2014
201305501 Dumfries and Galloway Council maintenance and repair of roads Not upheld, no recommendations November 2014
201305567 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations November 2014
201305568 Cairn Housing Association Ltd repairs and maintenance Some upheld, no recommendations November 2014
201305631 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations November 2014
201305763 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201305854 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2014
201305859 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2014
201305956 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2014