Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402882 | Scottish Prison Service | personal property | Not upheld, recommendations | December 2014 |
| 201402914 | Scottish Prison Service | education | Not upheld, no recommendations | December 2014 |
| 201403048 | Scottish Prison Service | religious services and visits | Not upheld, no recommendations | December 2014 |
| 201403062 | Aberdeen City Council | communication staff attitude and confidentiality | Upheld, recommendations | December 2014 |
| 201403211 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2014 |
| 201300210 | Glasgow Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | November 2014 |
| 201300373 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | November 2014 |
| 201300798 | Aberdeenshire Council | complaints handling | Not upheld, no recommendations | November 2014 |
| 201300973 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201301049 | A Council | secondary school | Upheld, recommendations | November 2014 |