Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201402727

  • Case ref:
    201402727
  • Date:
    December 2014
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C wanted to buy an area of land behind his property to create a new driveway. The council, however, refused to sell it to him because they believed that any access would impact the status of the green space area concerned. Mr C then complained that land in the same green space had been sold to another residential neighbour and to a utilities company.

We made enquiries with the council and found that their decision to refuse to sell the land was one that they were entitled to make. We also found that they had considered and responded to each of Mr C's concerns. His disagreement with the council's decision was not in itself evidence of maladministration, and we did not uphold the complaint.

Updated: March 13, 2018