Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401247 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Not upheld, no recommendations December 2014
201401248 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Not upheld, no recommendations December 2014
201401403 Lothian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2014
201401420 Angus Council policy/administration Upheld, no recommendations December 2014
201401429 Greater Glasgow and Clyde NHS Board record-keeping Not upheld, no recommendations December 2014
201401460 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment/diagnosis Not upheld, no recommendations December 2014
201401597 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201401600 Aberdeen City Council improvements and renovation Not upheld, no recommendations December 2014
201401696 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201402024 West Dunbartonshire Council council tax Not upheld, no recommendations December 2014